Privacy policy

How personal information relates to your use of the store.

Who this notice concerns

This notice concerns the HectorFamily storefront on this website. The planned domain is hectorfamily.com. The responsible legal operator and final service-provider details are still being confirmed. Privacy enquiries can be sent to support@hectorfamily.com. Whether the operator is subject to all requirements of the Privacy Act has not been determined. Call the published store number for a privacy enquiry.

Information involved

Accounts and checkout can involve names, email addresses, billing and delivery details, order items and order history. Enquiries can include correspondence or product photographs. Website infrastructure can process IP addresses, browser details and request logs. Avoid including sensitive information that is not needed for the request.

Purposes

Information is used as needed to operate the website, maintain accounts and bags, handle order requests and customer service, investigate misuse and meet applicable record-keeping duties. Optional marketing, if introduced, should have a clear choice and a way to withdraw it.

Service providers

The store uses WooCommerce functionality and Cloudflare network services. Hosting, email, fulfilment and any future payment services may process information needed for their role. A complete list of providers and overseas processing locations has not yet been confirmed; this notice does not claim that all data stays in Australia.

Payments

Do not put payment-card details in order notes or support communications. Any future payment integration will require this notice to be reviewed against its actual data flows.

Cookies

See Cookie information for session storage and browser choices. The presence of this notice is not a claim that all optional tracking has been audited.

Retention and protection

Information should be retained only for the purposes and obligations that require it. Retention periods for each record type and a full security review remain to be completed. No internet service can promise absolute security.

Access, correction and complaints

Contact us to request access to or correction of information, or explain a privacy concern. We may need proportionate identity checks before disclosing account details. Applicable legal rights and exceptions will be considered. See Complaints & resolution for escalation.

OAIC Australian Privacy Principles