Delivery Information

HectorFamily offers delivery within Australia. All delivery prices below are in Australian dollars and apply per order with the same rate for large items, including coffee machines, grinders and accessories.

Delivery options

Service	Price per order
Standard delivery	A$4.95
Express delivery	A$8.95
Free standard delivery	A$0 on product totals of A$150 or more after discounts, excluding delivery

Select your preferred available service at checkout. Delivery charges are shown before you place your order. These are store delivery charges, not a live quote from a named carrier.

Coverage

Delivery is available to Australian addresses. International delivery and local collection are not offered at checkout. Use a street address for coffee machines and bulky equipment. Contact us before ordering to a PO box, parcel locker or an address with access restrictions so suitability can be checked.

Dispatch and delivery estimates

Allow 1–3 business days for order processing. After dispatch, allow approximately 3–10 business days for standard delivery or 1–5 business days for express delivery. Express delivery does not reduce processing time. Regional and remote locations may take longer. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates.

If an order cannot be supplied or delivered as described, we will contact you to agree an alternative or cancellation and refund. We will not impose an additional delivery charge without your agreement.

Delivery enquiries

For address corrections, delays, damage or missing deliveries, call +61 480 811 861 and quote your order reference. Contact us promptly if the parcel appears damaged and keep the packaging where practical. Any request for photographs or packaging does not limit your consumer rights.

Returns

Outbound delivery options are separate from returns. Please read Returns & refunds and contact us before sending goods to the store address.

Store details

Store name

HectorFamily

Legal entity

TO BE CONFIRMED

ABN

19 260 124 752

Phone

+61 480 811 861

Email

support@hectorfamily.com

Support hours

TO BE CONFIRMED

Address

4-12 Zal Street
Melton, VIC 3337
Australia