Frequently asked questions

No. The current checkout delivery area is Australia.

Standard A$4.95; express A$8.95; free standard from A$150 after discounts. All figures are per order in AUD.

Yes. The configured threshold applies to products in the current catalogue, including coffee machines and grinders.

Allow 1–3 business days for processing, then an estimated 3–10 business days for standard or 1–5 business days for express. Remote locations can take longer. These are estimates.

Collection is not offered at checkout. Contact us before visiting the published address.

See the Payment information page for the current status. Only options available in checkout can be used.

Compare dimensions, power requirements, brew method and the exact selected variant. Check accessory compatibility against the manufacturer model.

Our change-of-mind policy allows requests within 30 days of delivery for unused, complete items in original packaging. Return postage is paid by the customer. Fault claims are treated separately.

Contact HectorFamily with your order reference and the issue. Consumer rights are not limited to the change-of-mind period.

HectorFamily is the store name. Manufacturer names identify the products. We do not claim authorised-dealer status unless expressly confirmed.

Call +61 480 811 861. Email support@hectorfamily.com. Support hours have not yet been published.