Complaints & resolution

Tell us what happened and what would help resolve it.

Raise a concern

Call +61 480 811 861 with your order reference, a description of the issue and the outcome you are seeking. For privacy concerns, avoid sharing more personal information than is needed to explain the problem.

What happens next

We will review the available order information and explain the next step. If an assessment, collection or further information is needed, we will discuss it with you. We do not currently publish a guaranteed response-time service level.

Product and delivery concerns

For a fault or an incorrect item, see Warranty & consumer rights. For a return, see Returns & refunds. A complaint does not remove or shorten any statutory right.

If the matter remains unresolved

You may seek advice from your state or territory consumer protection agency. The ACCC provides general information and receives reports but does not resolve individual disputes. Where applicable, privacy concerns can also be raised with the OAIC after following its complaint process.

ACCC consumer information · OAIC privacy complaints