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THE HECTORFAMILY COLLECTION

AscasoTHE HECTORFAMILY COLLECTION

Ascaso Steel Duo PID Coffee Machine

$3,499.00 AUD

Built around Ascaso’s dual thermoblock platform, the Ascaso Steel Duo PID Coffee Machine combines fast heat-up times, simultaneous brewing and steaming and advanced temperature control in a compact stainless steel…

Same shipping rate, even for large items

Standard delivery $4.95Express delivery $8.95

Free standard delivery on orders $150.00+ after discounts. Delivery details
In stock
SKU: AB-6967816323271 Categories: , Brand:

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A closer look.

Built around Ascaso’s dual thermoblock platform, the Ascaso Steel Duo PID Coffee Machine combines fast heat-up times, simultaneous brewing and steaming and advanced temperature control in a compact stainless steel body designed for serious home espresso preparation. Rather than using a traditional boiler system, the Duo PID is engineered around thermal stability, energy efficiency and workflow speed, making it well suited to users who want stronger control without stepping into larger commercial-style machines.

Fast Heat-Up

The Steel Duo PID uses independent stainless steel thermoblock systems for brewing and steam production, allowing both functions to operate simultaneously without long recovery times between drinks. This design provides fast warm-up performance, stable brewing temperatures and consistent steam pressure while using less energy than many traditional boiler systems. The result is a machine that feels responsive in everyday use, particularly for milk-based coffee preparation and back-to-back brewing.

PID Control

The PID control system allows adjustment of brew temperature, steam temperature, pre-infusion time, standby mode and shot timing directly through the front interface. Physical toggle switches handle brewing and steam activation, maintaining a more tactile workflow while still offering detailed electronic control. An externally adjustable OPV also allows brew pressure changes without removing machine panels, making fine-tuning simpler during dial-in and recipe testing.

Commercial-Inspired Build

Built from stainless steel, aluminium and brass, the Steel Duo PID is designed around long-term durability and everyday use. The 58mm commercial-size group and portafilter platform provide compatibility with professional accessories and baskets, while the multidirectional cool-touch steam wand improves comfort during milk texturing. Additional workflow details like integrated cup warmer space, illuminated workspace lighting and a large 2L water reservoir make the machine more practical for regular home use without increasing footprint unnecessarily.

Ascaso Steel Duo PID Coffee Machine Features

Dual Thermoblock System – Independent brew and steam thermoblocks allow simultaneous brewing and steaming with fast recovery times.

Advanced PID Control – Adjust brew temperature, steam temperature, pre-infusion, standby mode and shot timing directly from the front interface.

Externally Adjustable OPV – Brew pressure can be adjusted externally without removing machine panels.

58mm Commercial-Size Group – Compatible with professional baskets, tampers and espresso accessories.

Cool-Touch Steam Wand – Multidirectional stainless steel steam wand improves comfort and usability during milk texturing.

Compact Stainless Steel Construction – Built from stainless steel, aluminium and brass for durability without excessive bench space requirements.

Model
Steel Duo PID
Materials
Stainless steel, aluminium, brass, walnut wood
Boiler
Thermoblock Technology - Dual Heater
Water Reservoir
2L
Tank or Plumbed
Tanked Only
Pump
Vibratory
Pump Pressure Adjustable
Yes - By OPV
Group
58mm Stainless Steel
PID
YES - Brew & Steam
Displays
Digital and Manometer
Pre-Infusion
Yes
Power
230 Volt 50Hz – 10amp - 2068W - AU Plug
Dimensions
270mm (W) x 360mm (H) x 315mm (D)
Weight
15kg
Available Color
Black, White, Silver
Brand
Ascaso
  • 1 x Ascaso Steel Duo PID Coffee Machine
  • 1 x Dual Spout Portafilter with Wooden Handle
  • 2 x Traditional Baskets
  • 2 x Pressurised Baskets
  • 1 x ESE Pod Basket
  • 1 x Blank Basket
  • 1 x Aluminium Tamper
  • 1 x Dosing Spoon

HectorFamily offers delivery within Australia. All delivery prices below are in Australian dollars and apply per order with the same rate for large items, including coffee machines, grinders and accessories.

Delivery options

Service Price per order
Standard delivery A$4.95
Express delivery A$8.95
Free standard delivery A$0 on product totals of A$150 or more after discounts, excluding delivery

Select your preferred available service at checkout. Delivery charges are shown before you place your order. These are store delivery charges, not a live quote from a named carrier.

Coverage

Delivery is available to Australian addresses. International delivery and local collection are not offered at checkout. Use a street address for coffee machines and bulky equipment. Contact us before ordering to a PO box, parcel locker or an address with access restrictions so suitability can be checked.

Dispatch and delivery estimates

Allow 1–3 business days for order processing. After dispatch, allow approximately 3–10 business days for standard delivery or 1–5 business days for express delivery. Express delivery does not reduce processing time. Regional and remote locations may take longer. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates.

If an order cannot be supplied or delivered as described, we will contact you to agree an alternative or cancellation and refund. We will not impose an additional delivery charge without your agreement.

Delivery enquiries

For address corrections, delays, damage or missing deliveries, call +61 480 811 861 and quote your order reference. Contact us promptly if the parcel appears damaged and keep the packaging where practical. Any request for photographs or packaging does not limit your consumer rights.

Returns

Outbound delivery options are separate from returns. Please read Returns & refunds and contact us before sending goods to the store address.

Store details

Store name
HectorFamily
Legal entity
TO BE CONFIRMED
ABN
19 260 124 752
Support hours
TO BE CONFIRMED
Address
4-12 Zal Street
Melton, VIC 3337
Australia

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A clear route for a change of plan or a product problem.

Change-of-mind returns

You may request a change-of-mind return within 30 calendar days of delivery. Contact us before sending anything back. The item must be unused, complete and in its original packaging, with accessories and instructions. You pay the return postage for a change-of-mind return. The original delivery charge is not refunded in this case. We do not charge a separate restocking fee.

Used equipment and opened consumables are not eligible for a change-of-mind return. This restriction does not apply to a claim about faulty, incorrect or misdescribed goods.

Faulty or incorrect goods

Contact us with the order reference and a description of the issue. Consumer guarantees apply independently of our 30-day change-of-mind policy or a manufacturer’s warranty. The appropriate remedy depends on the problem and your rights under Australian Consumer Law.

How to arrange a return

  1. Call +61 480 811 861 and explain whether the request is a change of mind or a product problem.
  2. We will provide the return instructions and confirm the receiving address. Do not send goods to the contact address without arranging the return.
  3. Pack the item securely. Keep your postage receipt and tracking reference.
  4. After receipt, we assess the item and explain the outcome. If more information is needed, we will contact you.

Return delivery costs

For a confirmed fault, we cover reasonable return costs. For large or difficult-to-return goods, contact us so collection or another suitable arrangement can be discussed. Keep reasonable postage receipts. You do not have to pay a restocking fee for a valid consumer-guarantee remedy.

Refund timing

Once a refund is agreed, we aim to issue it within 7 business days to the original payment method. Bank processing may take additional time. We will not require you to accept store credit instead of a refund where you are entitled to a refund.

Cancellations and delivery issues

Contact us promptly if you need to change or cancel an order. See Order help for the process and Shipping & delivery for delays or damage in transit.

The confirmed return destination will be supplied when a return is arranged. This page does not establish the contact address as a staffed returns depot.

A question we have not answered?

Call +61 480 811 861 or visit Contact HectorFamily. For an existing order, have your reference ready.

View Returns & Refunds

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Current payment availability

Online payments are not currently available.

No payment method is enabled. Please contact us for information; do not treat an item in your bag as a completed purchase.

Currency and order totals

All store prices are in AUD. Your bag shows the product total. At checkout, select your delivery option and review any discount and the complete order total before submitting an order.

Delivery charges

Standard delivery is A$4.95. Express delivery is A$8.95. Standard delivery is free for product totals of A$150 or more after discounts, excluding delivery. See Shipping & delivery.

Payment safety

Do not provide card numbers, security codes or passwords by phone or in order notes. Use only payment options presented by this website’s checkout. Payment logos identify payment services; they do not confirm availability. Only methods shown at checkout can be used for an order.

Unclear or unsuccessful payments

If a payment attempt appears unsuccessful, check whether you received an order reference before trying again. Contact us if the result is unclear. An item in your bag does not by itself mean an order has been accepted.

Refunds

Refunds follow the returns policy. Any active payment provider’s processing time may be additional to the time needed to approve and issue a refund.

A question we have not answered?

Call +61 480 811 861 or visit Contact HectorFamily. For an existing order, have your reference ready.

View Payment Options

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