Returns & Refunds

A clear route for a change of plan or a product problem.

Change-of-mind returns

You may request a change-of-mind return within 30 calendar days of delivery. Contact us before sending anything back. The item must be unused, complete and in its original packaging, with accessories and instructions. You pay the return postage for a change-of-mind return. The original delivery charge is not refunded in this case. We do not charge a separate restocking fee.

Used equipment and opened consumables are not eligible for a change-of-mind return. This restriction does not apply to a claim about faulty, incorrect or misdescribed goods.

Faulty or incorrect goods

Contact us with the order reference and a description of the issue. Consumer guarantees apply independently of our 30-day change-of-mind policy or a manufacturer’s warranty. The appropriate remedy depends on the problem and your rights under Australian Consumer Law.

How to arrange a return

1. Call +61 480 811 861 and explain whether the request is a change of mind or a product problem.
2. We will provide the return instructions and confirm the receiving address. Do not send goods to the contact address without arranging the return.
3. Pack the item securely. Keep your postage receipt and tracking reference.
4. After receipt, we assess the item and explain the outcome. If more information is needed, we will contact you.

Return delivery costs

For a confirmed fault, we cover reasonable return costs. For large or difficult-to-return goods, contact us so collection or another suitable arrangement can be discussed. Keep reasonable postage receipts. You do not have to pay a restocking fee for a valid consumer-guarantee remedy.

Refund timing

Once a refund is agreed, we aim to issue it within 7 business days to the original payment method. Bank processing may take additional time. We will not require you to accept store credit instead of a refund where you are entitled to a refund.

Cancellations and delivery issues

Contact us promptly if you need to change or cancel an order. See Order help for the process and Shipping & delivery for delays or damage in transit.

The confirmed return destination will be supplied when a return is arranged. This page does not establish the contact address as a staffed returns depot.